HR is about as abysmal as your service, unfortunately. Personally, I would rather buy a product or service from a happy workforce and would be willing to pay extra to know the employees are well cared for.Ĭharter promotes horrible work-life balance by forcing you to constantly work late nights and weekends, handle multiple job functions outside what you were hired for, and deal with unreasonable and overly aggressive timelines from unprofessional leaders who lack mastery in the subject area. Management will tell you “we work hard to support our customers”, but we all know that is a front for greed and other personal gain. Management prefers an old school autocratic approach where you do what you are told or face reprimand for impeding the “business”. Just about every non-leader is overworked, underpaid, and underappreciated. Keep in mind my experiences are limited to my previous job role and do not necessarily reflect the entire organization. I recently quit Charter and wanted to offer some context on what it is like working there, which may help explain some of your, and others’ problems. Very sorry to read about your beyond terrible experience with Charter. They do not automatically calculate a discount for outages and give you a credit. I am on a mission to give them the least amount of $$ possible.Īnd I should also menti9n that 8n the last six months the service goes out weekly for hours and even days.
Today I disconnected the second cable box in my apartment and connected a fire stick to that TV.
ISPECTRUM INTERNET SPEED NYC INCREASE FULL
It took many hours over several days to finally get someone who was able to switch from another package, full of channels I did not ask for, to get back the HBO. They offered to “give me” HBO as part of another package for an additional $20. spectrum did not contact me to let me know. My rate stayed the same but I lost channels. So HBO was no longer part of the package. My building “lost” the bulk contract when Verizon was allowed to come in. I called and spoke with 4 different people to get to the root. I have had problems too numerous to list through the 20+ years I have been held captive. And Spectrum has not taken it seriously, they have not fixed it, and they have not refunded any money to offset the significant service failures. Whether trying to work online, or simply relax at night and watch a movie, it’s been ongoing problems hundreds of times. Whether it be incompetence, indifference, or a combination of both, I have been paying for service that has been abysmal. I am writing this because we are all held hostage to Spectrum and their lousy service. My tech didn’t even have access to that info because he could only see that my modem dropped twice yesterday (my signal dropped about four times, that I noticed). Yes, he referred to the internet signal going to all of the apartments in the area as “horrible,” and without this admission, none of us would have known it’s happening on such a large scale. The supervisor reviewed this shared node’s activities and signals for each day of the past week in the neighborhood, and his exact words about the quality of the service were: To be exact, this specific node sends internet signal to at least 355 accounts here on the UWS (I assume all in Lincoln Square). The supervisor explained that my apartment is on “node bc06,” which controls signals to the whole area. Today, the tech guy called his supervisor and put him on speakerphone. The lack of access is most apparent in low-income neighborhoods, which have been bypassed by major internet providers.Over the past year, they have dropped new lines, the inside wiring has been replaced, and they’ve been on the roof who knows how many times. Many Blacks and Latinos can only go online using a smartphone.
A recent study conducted by the New York Urban League found that only 66% Black and 61% Latino New Yorkers can access high-speed internet at home, as compared to 79% whites. Lack of internet access deepens existing racial and economic inequalities. At a time when internet access is more vital than ever, a stronger and more innovative approach is needed in order to diminish the digital divide. Though de Blasio has taken steps to improve connectivity for low-income residents, much of the effort follows the public-private partnership model which has failed in the past. For a long time, access to the internet has meant access to opportunity today, it also means access to basic services, some of which, like K-12 education, are guaranteed by law. The transition to online learning and work brought to light what many already knew: that the lack of affordable, universally available internet service deepens racial, economic, and educational divides.
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